Refund and Return Policy – TTK4Life LLC

At TTK4Life LLC, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return a product or request a refund. Our Refund and Return Policy is designed to make this process as simple and transparent as possible. Please review the details below to understand how we handle returns and refunds.

Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  1. Timeframe: Returns must be requested within 30 days of receiving your order.
  2. Condition: Products must be in their original condition, unused, and in the original packaging with all tags and labels attached.
  3. Proof of Purchase: A valid receipt or order confirmation email is required for all returns and refunds.

Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable:

  • Products that have been assembled, used, or damaged after delivery.
  • Custom-made or personalized items.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at +1 (915) 239-0593 or ttk4life@dakozone.com to initiate a return. Please provide your order number and details about the product you wish to return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
  3. Ship the Item: Pack the product securely in its original packaging and include all accessories, manuals, and documentation. Ship the item to the address provided in your return instructions.

Refund Process

  1. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
  2. Approval: If the return is approved, we will process your refund within 5-7 business days.
  3. Refund Method: Refunds will be issued to the original payment method used during purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Shipping Costs for Returns

  • Customer Responsibility: Unless the return is due to an error on our part (e.g., wrong item shipped or defective product), the customer is responsible for return shipping costs.
  • Refund of Shipping Fees: If the return is a result of our error, we will refund the original shipping fees along with the product cost.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability and must meet the same eligibility criteria as returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Photos of the damaged or defective product may be required for verification.

Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you may return it following our standard return process.

Questions or Concerns?

If you have any questions about our Refund and Return Policy or need assistance with a return, please don’t hesitate to contact us:

  • Email: ttk4life@dakozone.com
  • Phone: +1 (915) 239-0593
  • Address: TTK4Life LLC, 5900 Balcones Drive #24124, Austin, TX 78731

TTK4Life LLC is committed to providing you with high-quality products and exceptional customer service. We appreciate your trust in us and are here to ensure your satisfaction every step of the way.

TTK4Life LLC – Your Satisfaction, Our Priority.